Reference

How We Handle Your Information

We collect what's needed to run your account, process your bKash, Nagad and Rocket transactions, and keep the platform secure. This policy explains what we gather, why we need it, and how you can request changes or removal.

Account securityPayment processingYour controlContact channelsData requests
bd1113 How We Handle Your Information
DATA PRACTICE

How We Protect Your Information

We encrypt payment data in transit, restrict access to account records to authorised staff only, and monitor login attempts for suspicious patterns. Session cookies expire when you close the browser unless you tick the stay-logged-in box. Your bKash, Nagad, Rocket transaction history lives in your account wallet view where only you can see it.

Encryption

Deposits, withdrawals and login credentials travel over secure connections. We store sensitive fields in encrypted form so they're unreadable to anyone without the decryption key, including our own support team.

Cookie use

Session cookies remember your login across pages. Analytics cookies track which games and payment methods are popular so we can optimise the interface. You can clear cookies in your browser settings anytime.

Account access

We log every sign-in with timestamp and device type. If you notice unfamiliar activity in your account history, contact support immediately and we'll lock the account while we investigate the login pattern.

Data retention

Active account records stay on file as long as you use the platform. If you request deletion, we remove personal details but may keep anonymised transaction logs to meet anti-fraud and regulatory requirements in Bangladesh.

POLICY CONTACT

Reach Us About Your Data

If you want to see what we hold, request deletion, or ask how we use your details, these channels connect you to our privacy team. We respond to data requests within a few business days and walk you through the process if anything's unclear.

Live chat Open the support tab in the bottom corner of any page and tell the agent you have a privacy question. They'll route you to the right team or handle simple requests on the spot.
Email enquiry Send your data request or privacy question to our support address. Include your account mobile number so we can locate your records and verify your identity before sharing anything.
Account settings Log in and visit the settings page to review the email, mobile number and payment methods on file. You can update contact details yourself; for deeper changes reach the support team.

Privacy Policy Questions

We collect your mobile number, email address, date of birth and payment method details when you register. This information verifies your identity, processes deposits via bKash, Nagad, Rocket, and lets us send account notifications.

We share transaction details with payment providers to complete your deposits and withdrawals. We do not sell your information to third parties or send your data to marketing agencies outside our own communications.

Contact support through live chat or email and tell them you want a data export. Include your registered mobile number so we can verify your identity before sending the file to your account email.

Yes. Reach support and request account closure. We'll remove your personal details and close the account. Transaction records may stay in anonymised form to meet regulatory requirements in eligible Bangladesh regions.

Session cookies keep you logged in across pages. Analytics cookies show us which games and features are popular so we can improve the interface. You can clear cookies in your browser settings without affecting your account.

Active accounts stay on file indefinitely. If you request deletion we remove personal details promptly, though anonymised transaction logs may remain as long as local regulations in Bangladesh require for audit and compliance purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.